Privacy Policy – Data Processing Notice
Information Document – Article 13 EU Regulation 2016/679 – GDPR
- Notice on the processing of personal data collected from the data subject
In compliance with EU Regulation 2016/679 (General Data Protection Regulation), we provide you with the necessary information regarding the processing of the personal data you provide.
This notice is issued pursuant to Article 13 of EU Regulation 2016/679 and also takes into account Directive 2002/58/EC, as amended by Directive 2009/136/EC, on cookies, as well as the provisions of the Italian Data Protection Authority of 08.05.2014 regarding cookies.
- Data Controller
The Data Controller, pursuant to Articles 4 and 24 of EU Regulation 2016/679, is Centro Ricambi Cema S.p.A., with registered office at Vico S.M. Cappella Vecchia 11, 80121 (corner of Piazza dei Martiri), Naples – VAT No. 05958561218.
- Types of Data Processed
For the purposes of this Privacy Policy:
- Personal data – any information relating to an identified or identifiable natural person (Article 4(1)(1) GDPR).
- Processing – any operation performed on personal data, whether automated or not.
- Data subject – the identified or identifiable natural person.
Categories of data that may be collected:
- Contact details – name, address, phone number, email.
- Other personal data – date of birth, education, professional situation.
- Contract data – customer number, contract details.
- Website usage and communications – browsing data, cookies, tracking technologies.
- Online account data – e-commerce account details.
- Sales and support information – purchases, assistance requests, complaints.
- Images – photos and/or videos taken during company events and published on the website.
- Purposes and Legal Basis of Processing
Personal data will be processed under the conditions of lawfulness (Art. 6 GDPR) for the following purposes:
- Website navigation
- Customer requests (including online return forms)
- Management of contact databases (email, phone, etc.)
- Sales and product support
- Location-based services
- Marketing and direct marketing activities
- Interaction with social networks (Facebook, Instagram, LinkedIn)
- Heat mapping and traffic analysis
- Statistics (Google Analytics, customer surveys)
- Customer loyalty activities
- Compliance with legal obligations and defense of rights in court
- Management of MyCema access accounts
- Quality control, research and development
- Online sales and e-commerce transactions
- Contractual, administrative, and accounting purposes
- Processing Methods
The Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of personal data. Processing is carried out by electronic and/or telematic means, following organizational methods strictly related to the stated purposes.
- Cookies
This website uses cookies and similar tracking technologies. For further details, please refer to the Cookies Policy or contact us at www.crcema.it.
- Recipients of Data
Personal data may be communicated to service providers, consulting firms, and competent authorities, acting as Data Processors or independent Data Controllers.
- Data Transfer Outside the EU
Personal data may be transferred within or outside the EU under Articles 44 et seq. GDPR. A copy of the transfer conditions can be requested by writing to info@crcema.it.
- Links to Other Websites
This site may contain links to third-party websites (e.g., social networks). Centro Ricambi Cema S.p.A. is not responsible for cookies or tracking technologies used by such websites.
- Data Retention
Data is stored for the time necessary to fulfill the purposes for which it was collected, or as required by law. After that period, data will be deleted.
- Provision of Data and Refusal
Providing personal data is optional but necessary to access certain services. Failure to provide data may prevent the use of such services.
- Rights of Data Subjects
You may exercise your rights under Articles 15–22 GDPR by contacting info@crcema.it. These include rights of access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with the Supervisory Authority.
- Changes to this Privacy Policy
The Data Controller reviews this policy periodically. Updates will be published on this page. If changes affect processing based on consent, new consent will be requested where necessary.
Utente, se necessario.